Support services

All dedicated server and virtual private server solutions available at PingPipe are self-managed, and include full root access Complete user manuals and online tutorials are always available for Cpanel or Plesk, or if you have a hosted Voipswitch dedicated server. Hardware, network, server, vps, and software support 24/7 is available from the PingPipe client area..

If you have limited knowledge of server administration we strongly recommend you consider our optional managed services for VPS and dedicated servers.

 

Linux fully managed
Windows fully managed
  • 24/7 monitoring
  • Proactive system updates
  • Secutrity updates
  • Select 3rd party modules
  • Unlimited platform support
  • Available on all VPS
  • On select dedicated servers

  • 24/7 monitoring
  • Proactive system updates
  • Secutrity updates
  • Performance optimization
  • Unlimited platform support
  • Available on all VPS
  • On select dedicated servers

 

 

Dedicated Server and Virtual Private Server Backup services

 

Remote Backup Service
R1 Soft Server License
  • Automatic incremental backups
  • Choose the time interval
  • RAID-5 Network Area Storage
  • "Bare metal" restorations
  • Unlimited platform issue support
  • 10 GB secure NAS space
  • 50 GB secure NAS space
  • 100 GB secure NAS space
  • 500 GB secure NAS space
  • 1 TB secure NAS space

CLICK HERE to enter a support ticket

 

 

Extensive online documentation

  • Accessing webmail
  • Intel processor properties.
  • Monitoring software
  • Choosiing the best location for your dedicated serverr.
  • Voipswitch configuration
  • PingPipe knowledgebase

Billing and technical support

  • Paying an iinvoice
  • Updating an account
  • Optional services.
  • Account upgrades.
  • Server reboots
  • "Remote hands"
  • PingPipe client Area

Additional information

  • Custom hardware.
  • Load balancing
  • Failover.
  • New products
  • and more

 

The PingPipe guarantee

  • 100 % power availability
  • 100 % network uptime
  • No packet loss to our upstream providers
  • Non-oversubscribed diverse upstream connections and peering points
  • Premium bandwidth from Level 3, AboveNet, Global Crossing, Internap, Verizon, XO Communications, and others
  • Global network protection available against distributed Denial of Service (dDoS) attacks
  • Server and network support available 24/7
  • Extensive online support documentation.
PingPipe is more than ping, power, and pipe. PingPipe service is providing state-of-the-art innovative solutions and constantly exceeding expectations. Follow our corporate blog, "Ping Pipe power" for Dedicated Server, Virtual Private Server, and Hosted Voip (Voice over IP) News.