Knowledgebase

PingPipe guarantees 100% network uptime and power availability for dedicated server clients.

• If transit to the Internet or electricity becomes unavailable for a cumulative period of up to 5 minutes beyond the 100% minimum in any month of service, you are entitled to receive credit for the equivalent of one day's service on the next month's invoice for your dedicated server with PingPipe.

• If  transit to the Internet or electricity remain unavailable for a cumulative period beyond 5 minutes, dedicated server clients are entitled to an account credit equivalent to and additional 5% of your recurring monthly fees for the month that would otherwise be payable for each cumulative 1 hour period that network or power is unavailable.

* Clients who have Linux based servers can choose our Managed Server option, where our technicians will monitor specific functions of your server (ping, ftp, http, etc.) and if it is is ever unreachable will do whatever is necessary to bring it online.

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