Knowledgebase

Redirection function allows the incoming call to be redirected to another phone number (or voicemail) for any or all of the following three resons:

• no answer - client device is not answering or the [*Limit ring time*] passed without answer.
• number is busy - device or dialer is sending busy message
• device is offline - client device is not connected to the network or not logged to VoipSwitch
  
  

  Your client will be charged for every redirected call to another number according to current tariff.

Call redirection can be set only for these types of clients:

• GK/Registrar
• PC2Phone

• Common

Dialing plan settings - In the dialing plan, a telephone number must be defined and pointing to a client belonging to any of the mentioned client types. To work properly with this function property must be selected from

For [automatic redirection of calls to clients] starting with the same digits option is selected by default.

VoipSwitch settings -  must be checked if [*Limit ring time*] is set in Settings section of VSM application. This is not mandatory but can be useful to limit time of waiting until call will be redirected.

Setting redirection by clients - your clients can define reasons for redirections after logging to web pages. For every entry it can be set if call should be redirected to number or Voicemail. Unable to render embedded object: File (CallForw.jpg) not found.
 

After setting it any calls coming to number assigned to this client will be redirected to defined number on specific reasons.

Check recorded messages

1. This must be defined in the Dialing Plan some number eg. 9999 with destination VoipBox and scenario Voicemail Management
   
2. Client can call the number from Pc2Phone or IP phone and hear an IVR menu which will allow him to listen, delete messages. It is possible to record client own welcome message

   Client can listen messages recorded with codec used by him when he calls to Voicemail management number

   
   If scenario Voicemail management is not available from list of scenarios in dialing plan form it [must be loaded]. If there is no Voicemail management scenario available in dialing plan VoipBox must be updated to newer version and the same procedure of [importing scenarios] should be repeated.

Setting redirection in VSPortal

   1. Log in to VSPortal and select Answering rules menu. 

   2. Choose one of available rules.

  3. Click button "New" to create new rule. 

  4. Configure answering rules in rule editor.

  General section.

    -  Set up Rule priority

    -  Select "From" and "To" numbers.

   Before connection section

    Choose "Do not disturb" or "Call waiting" option.

    For  "Do not disturb" option set up Action and Greeting.

   For  "Call waiting" option set up Greeting.

 On unsuccessful incoming call section.

     -    Check when the incoming call should be redirected.
     -     Set up Action and Greeting.

   5. Click button "Save" to save rule settings.

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