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Portal Home > Knowledgebase > VoIP Softswitch Dedicated Server solutions > VoipSwitch License and dedicated server solutions > In voipswitch logs window appear messages like : "Client from xxx.xxx.xxx.xxx did not respond on authorization request" or "Client from xxx.xxx.xxx.xxx did not send expected messages".
In voipswitch logs window appear messages like : "Client from xxx.xxx.xxx.xxx did not respond on authorization request" or "Client from xxx.xxx.xxx.xxx did not send expected messages".
| This message appears when the device does not respond on authorization request or didn't respond on another messages within the timeout time.
It could be a problem of connecting through the NAT or the device itself.
We suggest to check the value of registrar expire time in VSM->settings->SIP and setup it with a value between 50-60 sec (Default is 600).
After saving the settings restart of the voipswitch application is required.
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