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IVR settings
Here is a partial list of the available audio files (see below). The .wav files for your...
Views: 206
STUN servers and Voipswitch
Voipswitch software does not support STUN Servers.
Views: 314
active calls visible in VSC and VSR
To turn on active calls after you have opened VSM on your server click on...
Views: 227
Adding funds online in the VoipSwitch Onlineshop
Your Voipswitch customers can add funds to their existing account from the OnlineShop module....
Views: 289
Adding Languages to Client Portal
You can add languages to your VoipSwitch client portal at anytime. PingPipe allows you full...
Views: 69
ANI/DID/PIN callback
You can rent a DID from a dids provider or use your own gateway connected to a local telecom...
Views: 489
Arabic language VoipSwitch IVR
Your PingPipe dedicated server with VoipSwitch license rental includes an IVR module that...
Views: 66
Backup of mySQL database in VoipSwitch
Follow these stepos to do backups of your mySQL database in your Voipswitch dedicated...
Views: 254
block an IP in GhostWall
To block an IP in GhostWall take the following steps: 1) open Ghostwall 2) add the IP you want...
Views: 177
call won't disconnect
If your call won't disconnect all that's needed is a minor adjustment to your Voipswitch...
Views: 134
calling between users on Voipswitch
Te user accounts you setup within your Voipswitch can have the option to call to each other...
Views: 387
calling cards access number configuration
You can configure the access number for your calling cards either from a DID (virtual phone...
Views: 204
Can I access my PingPipe dedicated server via Radmin?
Yes, you have full root/administrator access to your PingPipe dedicated server, and are free to...
Views: 325
Can I offer calling cards to my VoipSwitch clients?
VoipSwitch has an optional module that will allow you to offer calling card services. To add this...
Views: 136
Can my hosted Voipswitch license be used as an IP PBX ?
The IP-based PBX software plugin for Voipswitch is available as an optional upgrade that is...
Views: 436
Change sort order in VoipSwitch detailed billing and summary billing
Log into your PingPipe dedicated server and open your VoipSwitch VSM. In your VSM open Settings...
Views: 517
Class 5 features and Voipswitch
VoipSwitch license rental on dedicated servers with PingPipe all support call forwarding,...
Views: 638
client portal failed login
If your clients are receiving error messages when they are trying to log into their VSportal...
Views: 4715
Client Portal Languages
VoipSwitch client portal comes pre-installed with English, Polish, and Arabic language files....
Views: 63
Common features for most VoipSwitch client types
Most of your VoipSwitch clients will have the following features: logins and passwords, funds and...
Views: 353
Create stored connection in Voipswitch
To create stored connection in Voipswitch:
choose from menu and set up the...
Views: 208
Custom Logo For PC-to-Phone Vippie
The best size of custom logo to submit for your PC-to-Phone Vippie dialer is 200 x 100 bmp 24 bit...
Views: 71
Custom Logo size for Android Vippie
The best size of custom logo for your Android mobile Vippie softphone is as follows: Logo1: 320 x...
Views: 102
Custom logo size for Iphone Vippie
The best size of custom logo for your iPhone Vippie dialer is: Logo 1: 320x480 PNG; Logo2:...
Views: 49
Custom logo size for Windows Mobile Vippie
The best size of custom logo for your Windows Mobile Vippie dialer is as follows: Logo1 320 x 480...
Views: 94
customer sign up for accounts online
Yes, your Voipswitch customers can sign up for accounts or add funds to their...
Views: 238
customization of softphone
Yes, the softphone (SIPLink) that is included in your Voipswitch dedicated server with...
Views: 186
Does "Balance share" function comply with priorities in dialing plans?
The priority is more important in dialing plan choosing - after that system obey balance share....
Views: 245
Does Voipswitch include a payment gateway?
The OnlineShop module for Voipswitch is available as an option, and can be added at anytime. This...
Views: 332
Firewall for your Voipswitch
Windows firewall is a great solution, and it comes included with your server operating system. If...
Views: 270
forward a local phone number to a voip phone
A phone number assigned to a user account on your Voipswitch dedicated server with...
Views: 558
getting started as a VOIP service provider
PingPipe has just made it easier than ever to become a VOIP service provider. All dedicated...
Views: 577
How can I find which application is blocking VoipSwitch ports?
The simplest way find which application is blocking VoipSwitch ports is to use the "netstat"...
Views: 191
How many IP's are included with my VoipSwitch dedicated server?
When you choose PingPipe for your hosted VoipSwitch dedicated server we include 5 useable IP's...
Views: 45
How to add *.sis or *sisx extension for IIS in windows 2003
To allow downloading *.sis or *.sisx files from Web server extensions must be added to IIS.
1....
Views: 254
How to changed format of time announcement in scenarios with "Time" ?
There is no visual interface for this task but it can be done by editing scenario file. Scenarios...
Views: 105
How to configure a simple callback scenario
1. DID provider configuration.
To configure DID provider it's...
Views: 116
How to configure a simple callingcard scenario
Callingcard scenario configuration - step by step.
1. Create GW client - it's DID provider IP...
Views: 107
How to create multi VSPortal or VSPortal for reseller's.
Before making any changes please do the two steps:1)Make voipswitch database bakup: Backup MySQL...
Views: 218
How to delete calls and failed calls from Mysql database
PingPipe does not take any responsibility about the effects of the tutorial: this is just an...
Views: 445
How to find the application that is blocking VoipSwitch ports?
To see which application is blocking your Voipswitch ports run the "netstat" system...
Views: 138
How to install , reinstall VSM and update voipswitch database
1. How to uninstall the VSM
1) Close the VSM application
2) Zip the VSM folder
3) Copy...
Views: 988
How to install, reinstall and update Portal or Web
Making portal backup
Tip1:If You are installing portal for the frst time...
Views: 429
How to remove IP's from DB if can't add it to GW client ?
How to remove IP's from DB if can't add it to GW client ?
To remove IP's addresses if can not...
Views: 290
How to secure VSC access
How to secure VSC access?
Recommended way is to set Basic authentication on this directory.To do...
Views: 264
How to setup GK-Reg-Common Clients with PIN scenario
There are couple of things you have to realize if you want to configure GK/Registrar/Common...
Views: 255
I can't access my VSPortal via IP only via domain name.
Go to : c:/inetpub/wwwroot/vsportal/crossdomain.xml b) Open the file with notepad c) Replace the...
Views: 173
I need to change the files of the IVR voice , where can i find them and how can i change them ?
The VoipSwitch files for your IVR are located in the following path: eg. for english: "c:\Program...
Views: 270
I've properly configured VoipSwitch Services, but rules are still not checked, What's the reason?
Rules checking is made in cycles, with defined time interval (minimal time interval is 30...
Views: 227
input string was not in a correct format
whenever an upper level reseller going to add or remove payments to lower level reseller they are...
Views: 96
iPhone and voip
Voipswitch client software for the iPhone® and iPod Touch® is available for download at...
Views: 325
Is there a web interface for my Voipswitch end users?
Yes, it is a complete website fully integrated with your VoipSwitch. It comes with several ready...
Views: 270
is voicemail included with VoipSwitch ?
Yes, your Voipswitch dedicated server with PingPipe includes voicemail functionality. Each user...
Views: 377
Limiting ring time
The "limit ring time" setting in your Voipswitch manager (VSM) is the number of seconds before a...
Views: 136
media timeout
The media timeout setting in your Voipswitch manager (VSM) will disconnect both sides...
Views: 164
mobile phone voip android
Dell Mini3i, docomo HT-03A, ERA G1, General Mobile DSTL1 Imaginary, Google...
Views: 503
mobile phone voip Blackberry
The following Blackberry models support Voipswitch callback software Blackberry™,...
Views: 306
mobile phone voip HTC
The following HTC mobile phone models us Windows mobile for their operating system, and will...
Views: 548
Motorola mobile phone voip
The following Motorola mobile phone models use Windows mobile for their operating system,...
Views: 281
mySQL password change
To change your mySQL password for your Voipswitch open the MySQL Administrator (a part of the...
Views: 146
New York City is a great choice for Voipswitch dedicated servers with PingPipe.
PingPipe dedicated servers located in New York City have the superior worldwide...
Views: 238
Nokia mobile phone and VoIP
The following models are supported: Nokia 3250, Nokia 5230, Nokia 5320...
Views: 406
Nokia mobile phone voip
Nokia 3250, Nokia 5230, Nokia 5320 XpressMusic, Nokia 5500 Sport, Nokia 5530 XpressMusic, Nokia...
Views: 429
onlineshop for resellers
Before creating an online shop for your Voipswitch resellers it is...
Views: 269
PBX
You will be able to provide PBX services to your clients with the optional IP-based PBX...
Views: 250
Prepare scheduled backup
To enable scheduling for your backup project, check the Schedule this backup project checkbox....
Views: 122
PSTN gateway
In most cases you won't need a PSTN gateway. Voipswitch can be deployed without having any...
Views: 472
recharging client PINs
Your Voipswitch clients can recharge their accounts by entering a PIN either from their web...
Views: 184
redirection to phone or voicemail
Redirection function allows the incoming call to be redirected to another phone number (or...
Views: 496
Remote hands
PingPipe's rate for remote hands work is billed at $80 per hour. If an issue is determined to be...
Views: 229
reseller - block rights to delete accounts
To block your resellers from deleting accounts open the VSR.config file (located default in...
Views: 237
reselling voip
The Voipswitch software that is available with PingPipe dedicated servers is an ideal way for...
Views: 350
Resetting the MySQL root password (advanced users)
Log on to your system as Administrator.
Stop the MySQL server if it is running. For a server...
Views: 96
residential call through
This scenario assumes that an incoming phone number assigned to a user account on your...
Views: 225
Residential VoIP
Voipswitch dedicated servers with PingPipe
Architecture for Residential broadband telephone...
Views: 470
Restore MySQL database from backup.
We do not take any responsibility for any consequences from the use of this tutorial.
Views: 184
Retail VoIP
VoipSwitch dedicated servers with PingPipe: Architecture for Retail broadband telephone service...
Views: 262
Romanian language VoipSwitch IVR
Your VoipSwitch license rental installed on your PingPipe dedicated server includes an...
Views: 283
Samsung mobile phones and VoIP
The following models are supported: Samsung SGH-G810, Samsung SGH-i400, Samsung...
Views: 349
Scheduling automated database backups on your VoipSWitch dedicated server with PingPipe
The Schedule tab is used to execute backup operations on a daily, weekly, or monthly basis. In...
Views: 243
Setting Asterisk and VPS for transcoding between g711u and g729
1. The purpose
Asterisk can be used to transcode one voice codec to another. This document will...
Views: 485
Setting up Voipswitch to a new password
Open VoipSwitch Manager
Click config in the VoipSwitch main windoworStart Menu -> Programs...
Views: 167
setup time
Depending on the number of our incoming orders, setup of your PingPipe dedicated server...
Views: 91
SIPLink
SIPLink utilizes highly compressed g729, iLBC, GSM codecs ensuring high voice quality even for...
Views: 215
softphone from countries where voip is blocked
Voipswitch tunnel technology enables making and receiving calls from behind any blockade.
Views: 553
Sony and LG mobile phones and your Voipswitch dedicated server with PingPipe.
All Voipswitch dedicated servers with PingPipe will allow your clients to make VOIP...
Views: 384
Sony Ericsson mobile phone and VoIP
VoIP software for your Sony Ericsson mobile phone is available as a free download from...
Views: 332
speed dial in conjunction with 2-stage dialing
Speed dial can be used with your Voipswitch in conjuction with 2-stage dialing.
Views: 238
Sys.WebForms.PageRequestManagerException
A reseller may receive the following error message when trying to create a lot of customers:...
Views: 352
tariffs
To Export tariffs to a *.csv file
Start VoipSwitch Manager and go to the Tariffs screen....
Views: 184
time announcement
You can change the time announcement by editing the scenario file, located in the...
Views: 215
unable to open client portal
If your clients are receiving a "vsc responder failed" error message when trying to log into...
Views: 942
video voip training
If you are new to the voip industry and not sure where to get started, you can rest easy with...
Views: 594
Vietnamese language IVR VoIP softswitch
Your Voipswitch license rental includes an IVR (Voipbox) that comes pre-loaded with Vietnamese...
Views: 165
Vippie mobile phone voip
Vippie! is a multifunctional communicator enabling voice over IP, SMS over IP and instant...
Views: 253
virtual telephone numbers (DIDs)
You can offer virtual telephone numbers to your clients, VoipSwitch supports DIDs in many ways,...
Views: 144
VOIP company reseller program
The Voipswitch dedicated server with PingPipe is an ideal way for your business increase its...
Views: 202
voip for business
Many businesses are turning to voip as a way to lower their monthly costs. This presents a great...
Views: 345
VoIP for business customers
ipPBX can be added to your Voipswitch dedicated server with PingPipe at anytime. This software...
Views: 420
Voip Video Training
If you are new to the voip industry and not sure where to get started, you can rest easy with...
Views: 387
voip wholesale trading platform
Voipswitch dedicated servers with PingPipe
Views: 156
VoipSwitch Client Portal
VoipSwitch software includes a client portal, accessable at http://SERVER_IP/VSPortal. If you...
Views: 51
Voipswitch lost password recovery
It's always a good idea to keep your Voipswitch passwords in a safe place, but if you ewer forget...
Views: 1912
VoipSwitch Services doesn't work, why?
First, You have to make sure service is running. To do it just go to Services /Configuration leaf...
Views: 141
Voipswitch training
Voipswitch training sessions are available with our technicians, for pricing information please...
Views: 87
VoipSwitch with PingPipe dashboard FLASH tutorial
VoipSwitch with PingPipe dashboard FLASH tutorial can be seen here. CLICK
Views: 288
VSC responder failed
The message "VSC responder failed" may be displayed when your clients are unable to open their...
Views: 1195
VSR System title customization
You can modify the VSR system title name to your own by editing this...
Views: 196
What are the necessary MIME types that have to be declared in web server to allow dialers download?
Here is the list of MIME types that have to be declared in web server to allow dialers download:...
Views: 133
What does IVR stand for?
IVR is an acronym for Interactive Voice Response. It allows user access to a series of scripted...
Views: 420
What does REGISTER function mean in some dialing plans
This function is responsible for registering telephone number client is calling from. After...
Views: 302
What is calling card module for VoipSwitch ?
Calling card module is an optional module that can be added to your VoipSwitch at any time. For...
Views: 103
what is included with Voipswitch
All PingPipe VOIP Packages include:
Complete installation and configuration
Multi-protocol...
Views: 364
What is PDD?
PDD is the time from INVITE sent to the RINGING message from the termination.
Views: 168
What is the CallShop plugin module for?
A callshop is a place like an internet café or a shop where are cabins/booths...
Views: 348
What is the difference between RAID-1 and a database backup?
Both RAID-1 and backing up your database are methods of protecting your data. It is recomended...
Views: 268
What is the Onlineshop module for VoipSwitch?
The online shop module for VoipSwitch is an optional plugin that will allow your clients to pay...
Views: 378
What is VoipSwitch?
VoipSwitch is a complete software platform that can serve different purposes and be used in...
Views: 501
What is VSM ?
VSM is short for Voipswitch Manager, you can access it after you connect to your dedicated server...
Views: 14874
What kind of services can I offer on my VoipSwitch server with PingPipe?
You can offer all kinds of services that are available in the VoIP marketplace on your VoipSwitch...
Views: 173
What should I do if I forgot my portal Administrator password?
If you forget your Voipswitch my portal admin password you have to open your MySQL Command...
Views: 84
What to do if I do not see active calls in VSC?
If you cannot see all of your Voipswitch's active calls in your VSC interface log into your...
Views: 246
What we can do, when we have problem with max pin length?
You can change max number length in VSM. ( Menu-> Settings -> VoipBox -> Naximum number...
Views: 105
Which datacenter for my hosted Voipswitch dedicated server?
Your hosted Voipswitch dedicated server can be hosted in New York City, Atlanta, Chicago, Dallas,...
Views: 35898
Which windows versions do SIPlink and Vippie support
Both dialers (Vippie and SIPLink) have been tested and work fine on the following Windows...
Views: 205
Wholesale termination and your Voipswitch dedicated server with PingPipe.
Voipswitch dedicated servers with PingPipe are ideal for Wholesale termination suppliers, as...
Views: 448
Wholesale VOIP termination
The VoipSwitch software on your dedicated server is ideal for Wholesale termination suppliers,...
Views: 202
Windows 2003 server firewall setup
Check if windows firewall is running. After that run VoipTunnel Server, Voipbox, Voipswitch.After...
Views: 153
Windows mobile phone and VoIP
Windows® mobile phone is the operating system on the following mobile phones, (to order the...
Views: 335
Windows Vista and PC2Phone dialer - Voipswitch audio problems
If you are running Windows Vista and have trouble hearing your callers, the problem may be your...
Views: 375
