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Terms of Service and Privacy Policy.

PingPipe Internet Corporation.

Privacy Policy.

We use the information that you provide when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete your order, or if requested by law enforcement or government authority. We use non-dentifying aggregate information to better design our website. We may send you email regarding our new features, news, or other important update information. We may use various methods to collect information, including cookies and/or IP addresses.
If you leave a comment on our site or fill out a contact form you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you fill in another comment or contact form on our website. These cookies will last for one year.
If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. If you log out of your account, the login cookies will be removed.

Embedded content from other websites

Content on this site may include embedded content (e.g. videos, images, articles, maps, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.


We use non-identifying aggregate information to better design our website.

How long we retain your data

If you leave a comment or submit a contact form, the form(s) and its metadata are retained indefinitely. For users that sign up for an account on our website, we also store the personal information they provide in their user profile.
What rights you have over your data If you have an account with us, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Online Payments

Our payment gateway provider for online transactions is, and their secure Customer Information Manager (CIM) payment tokenization service. It establishes a hosted connection with Authorize.Net that is separate from our website and servers and allows the exchange of sensitive cardholder data to be securely encrpted and happen completely on secure servers.

Terms of Service.

The typical time for the provisioning of new orders is within 1-3 business days (or less) after verification of invoice payment for the order.

Internet hosting and email.

1.1 We make no representation and give no warranty as to the accuracy or quality of information received by any person via your account services, and we shall have no liability for any loss or damage to any data stored on our network..
1.2 You represent warrant and undertake to us that:
1.2.1 You will not use your account services in any manner which infringes any law or regulation or which infringes the rights of any third party, nor will you authorize or permit any other person to do so.
1.2.2 You will not use any method to change, mask, hide, or otherwise hide the source of any IP packet.
1.2.3 You will not permit the sending of bulk email from your account services.
1.3 If you surpass your monthly allotted bandwidth, you agree to purchase the excess. Overages are billed at $0.25/GB. Such payment is to be immediate and is non-disputable.
1.4 You will keep secure any identification, password, and other coinfidential information related to your account, and shall notify us immediately of any suspected unauthorized use of your account.
1.5 PingPipe does not issue service credits for any outages incurred through service disablement resulting from violation of our Policies.
1.6 Any access to other networks connected to PingPipe must comply with the rules appropriate for those other networks.
2.0 We shall be under no liability for non-receipt or mis-routing of email, or for any other failure of email.
2.1 You agree to not reverse engineer, decompile, dissemble, modify, or create derivative works of any software provided to you by PingPipe.
2.2 You agree to abide by our Acceptable Use Policy.
2.2.1 (a) When we become aware of a violation of our policies we will initiate an investigation. During the investigation we may restrict your account access in order to prevent further possible unauthorized activity. Depending on the severity of the violation we may, at our own discretion, restrict, suspend, or terminate your account and/or pursue other civil remedies. If such violation is a criminal offence, we will notify the appropriate law enforcement department of such violation. PingPipe will be the sole arbitrator of what constitutes a violation of our Terms of Service and Acceptable Use Policy (AUP).

Service Availability.

3.1 We shall use our reasonable endeavours to make available to you at all times your account Services.
3.2 We shall have the right to suspend your account Services at any time and for any reason, generally without notice, and with no liability.

Force Majeure.

4. PingPipe shall not be in default of this agreement if the failure to perform obligation is due to any event beyond PingPipe's control, including but not limited to natural disaster, war, riot, insurrection, epidemic, strikes, or events of a similar magnitude.


5.1 All charges payable by you for your account shall be in accordance with the scale of charges and rates published from time to time on our web site, and shall be due in advance of our service provision. We reserve the right to change pricing at anytime although all pricing is guaranteed for the period of prepayment.
5.1.1 You will ensure that the credit card information that is associated with your account in your client portal is current and valid.
5.2 You authorize PingPipe to debit your account charges from your credit card.
5.3 All payments must be in US dollars.
5.4 If your payment is returned by the bank for any reason, an administration charge of $45 will be applied.
5.5 Without prejudice to our other rights and remedies, if any sum payable is not paid on or before the due date, we shall be entitled forthwith to suspend the provision of services to you.
5.6 All payments to PingPipe are non-refundable.
5.7 PingPipe reseves the right to process crdit cards from 1 to 7 days before the due date to ensure that the funds are received by the due date.


6.0 If you fail to pay any sums due to us as they fall due, we may suspend your account and/or Services and/or terminate the account Agreement without notice to you.
6.1 No refunds will be made for services suspended, or for violation of our Acceptable Use Policy and/or Terms of Service.
6.2 You may cancel services at anytime by entering a billing support ticket from your client portal and requesting cancellation of services. At least seven day's notice before the end of your current billing cycle is required.


7.0 You shall indemnify us and hold us harmless from and against any breach by you of these terms, and any claim brought against us by you or a third party resulting from the provision of services from us to you, and your use of your account services, including, without limitation, all claims, actions, proceedings, expenses (including legal costs incurred by us). We shall not be liable to you for damages for breach of any express or implied warranty or condition, breach of contract, nelgligence, strict liability or any other legal theory related to the services.

Limitation of Liability.

8.0 Our total aggregate liability to you for any claim arising out of or in connection with the provision of the services shall be limited to the amount you are paying for one month service.
8.1 No claim shall be brought unless you have notified us of the claim within 30 days of it arising.
8.2 No personal liability or personal responsibility of any kind can be asserted or enforced against any individual working for or on behalf of PingPipe with respect to any breaches of any terms in this agreement or any of its attachments.
8.3 PingPipe will have no liability at all for claims, losses, actions, damages, suits, or proceedings resulting from our efforts to address or mitigate security breaches (including, but not limited to, eavesdropping), third party access to Client data or assigned computers, third party access or misuse of passwords provided to PingPipe, the interception of sent or received traffic, relicense or exposure for other reasons of personally identifiable information or private data (including that of Client's own Clients and of other users), denial of service attacks, viruses, worms and other third party interference, loss of data or access to data, actions of third parties, including without limitation agents or contractors of PingPipe, their actions outside of their work, mistakes, omissions, interruptions, deletion of files, errors, defects, delays in operation, or other failures of performance.
8.4 In no event shall we be liable to you for any loss of business, contracts, profits, or anticipated savings or for any other indirect, incidental, special, punative. consequential or economic loss whatsoever.
8.5 You are responsible for monitoring you bandwidth usage.


9.0 All information regarding support services for your account is in the Welcoming email that you receive when your services are activated.
9.1 The support system consists of solving server-related problems related to the initial install only.
9.2 Should you ask us to log into your server and do work other than outlined in section 9.1, your will be advised of our remote hands fee in advance of work being done.
9.3 All support requests are to be made through our secure ticketing system, which is accessible the myPingPipe client portal. To log into your client portal follow the link under "support" on our homepage


10.0 These Terms of Service together with our Acceptable Use Policy and Service Level Agreement shall be in accordance with Canadian law. The parties involved agree that any dispute shall be adjucated in Vancouver, British Columbia, Canada. Headings included in this agreement for convenience only and shall not affect the construction or interpretation of this agreement.

Entire Agreement.

11.0 In signing up for service you have signified that you agree to and will abide to our Terms of Service, our Acceptable Use Policy, and Privacy Policy, and that you understand that PingPipe reserves the right to amend these Terms of Service, our Acceptable Use Policy, Privacy Policy, and Sevice Level Agreement at anytime. It is your responsibility to check our website on occaision for any such amendments.