Service Level Agreement and Privacy Policy

Our Commitment to Data Security.

Privacy Policy.

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. If you have questions or about these privacy policies or require additional information please send an email to legal@pingpipe.com.

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer email that we receive. Such addresses are not used for any other purpose and are not shared with outside parties. We use non-identifying and aggregate information to better design our website. We may use various methods to collect information including, cookies and/or IP addresses.

Service Level Agreement

PingPipe Internet Corporation will provide to each client dedicated server and VPS a minimum of 100% uninterrupted transit to the Internet and a minimum of 100% uninterrupted access to electricity. Should transit to the Internet or electricity to a client dedicated server become unavailable for a cumulative period of up to 5 minutes beyond the 100% minimum in any month of service, the client will be entitled to receive credit for the equivalent to 5% of the client’s Recurring Monthly Fees for that month that would otherwise be payable to PingPipe for the effected services.

Should transit to the Internet or electricity remain unavailable for a cumulative period beyond 5 minutes, the client will be entitled to an account credit percentage for the month that would otherwise be payable to PingPipe for the effected services based on the uptime percentage for that month:

99.1% to 99.9% will result in a credit of 5%

98% to 99% will result in a credit of 10%

95% to 97.9% will result in a credit of 25%

90% to 94.9% will result in a credit of 50%

89% or below will result in a credit of 100%

Any and all credits issued in accordance with this SLA during any one month’s time related to any single dedicated server shall not exceed 100% of the recurring monthly fees for that single dedicated server or VPS that would otherwise be payable to PingPipe during that month for the effected services.

No part of this agreement covers:

Outages or other service interruption that is caused by equipment and/or events that are the effect of or under the control of the client.

Loss of power to a server as a result of the client’s utilization of remote power management tools that may be made available to them by PingPipe.

Outages or other service interruption that is caused by scheduled or emergency network and systems maintenance.

Limited service interruption that is caused by any devices on our network being the target or source of a Dos, DDos, or other form of malicious attack.

All scheduled or emergency network and systems maintenance will be announced via the "Network Issues" page in the myPingPipe.com client portal. Clients are encouraged to regularly check this page for upcoming network and systems maintenance announcements.

No account credit shall be issued until an SLA credit Request is made by the client. All requests for credits must be made within 5 days of the incident. All requests for credits must be made by creating a support ticket from the myPingPipe client portal.